Yes, their customer service is excellent, they go out of their way to provide good customer service and help them get the dolls they want, including special custom models, unique features, etc. Even if there is a problem or error, they work very hard to fix it as best they can. They helped me get a Rea sex doll that I absolutely wanted! I’ve had her for seven months now! I’ve had her for seven months now and she’s just as cute as the day I got her (with proper care and maintenance, of course).